Nearshore solutions offer the advantages of cultural compatibility, linguistic ability and similar timezones. Offshore solutions from countries located in different timezones offer access to specific skills, better quality and the 24x7 advantage for faster time-to-market. Onshore solutions offer the benefit of efficient knowledge transfer and understanding of client requirements and processes, while laying the groundwork to transition the process offshore. Global outsourcing leverages a blend of these solutions to offer the client best-of-breed services at the best price, and follow-the-sun flexibility.
In case disaster hits one region, work can be quickly transferred to disaster recovery centers, thus mitigating risk, offering service redundancy and allowing business to carry on smoothly.
Global outsourcing allows consolidation of services and operational efficiencies across borders, eg a single global delivery center can take care of the order management system for an entire global enterprise where there would have earlier been 30 centers or more.
More freedom and flexibility in decision-making and operations during the outsourcing process. Businesses are not locked into outdated or static processes but can change and evolve to meet new business challenges, while benefiting from the predictability and quality of service levels.
Strategic business objectives are met by gain-sharing arrangements defined by SLAs, where an outsourcing service provider's income is related to key metrics of a client's business success. This way, both the outsourcer and the service provider stand to gain from achieving the stated objectives.
Transformational outsourcing results in big leaps and innovation by optimizing and simplifying complex business processes to offer value-added benefits.
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