Spurred by the introduction of sophisticated workflow automation technologies and evolving customer needs and challenges, global outsourcing takes a modular approach to service delivery. This business model was inspired by the apparel and manufacturing industries, which have realized huge benefits from outsourcing components and later, high-end design and engineering to lower-cost countries with a skilled workforce.
Outsourcing service providers have streamlined business processes by breaking them into cohesive components or modules that can then be distributed across geographies, so that work gets done in the place that does it faster, better and cheaper. The global delivery model has made this possible. The outsourcing service provider takes responsibility for the entire project which is managed and executed in modular fashion in different locations, countries and time-zones, through partners, vendors or branch offices. Each supplier takes accountability and responsibility for managing the outsourced business process module assigned to him, and delivers it to meet industry-standard levels of quality. The completed modules are then assembled and presented to the client as an end-to-end business solution.
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